ProductsDispute Resolution and Credit Control
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Credit Control – Policy and Management
In Brief Develop a credit policy that will support the cash flow needs of your business while also meeting the market demands of your customers – “will I get this sale at all if I don’t extend credit”? Explore taking security if you really must extend credit to a customer that is a credit risk.
Credit Control – Preparing for Contract
In Brief Before you sell goods or services on credit terms, ask yourself “What are the ramifications to my business if the customer doesn’t pay?” Carry out due diligence (enquiries) on your customer’s company to a level appropriate to ensure that you can make an informed decision about your risk in extending credit to the customer.
Mediating Disputes
In brief Mediating to resolve a dispute is fast and cheap compared with other methods of dispute resolution.When successful it can provide the parties with a much wider range of pathways forward than the judgment of a court – this is because mediation focuses on the interests of the parties, rather than the rights of the parties.
Resolving Disputes Without Court
In Brief Alternative Dispute Resolution (ADR) (meaning resolving disputes outside Court), can be a facilitative or determinative process (or a mixture of both). The main processes used in Australia are mediation, expert determination and arbitration.